Privacy Policy
Last updated: December 2024
1. Introduction
NovaHost Inc. ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hosting services and website.
By using our services, you consent to the data practices described in this policy.
2. Information We Collect
We collect information that you provide directly to us and information collected automatically:
Personal Information
- Name, email address, phone number
- Billing address and payment information
- Account credentials and security questions
- Communication preferences
Technical Information
- IP address and location data
- Browser type and version
- Device information
- Usage data and analytics
- Log files and error reports
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our hosting services
- To process payments and manage your account
- To communicate with you about your account and services
- To send marketing communications (with your consent)
- To detect, prevent, and address technical issues
- To comply with legal obligations
- To protect our rights and prevent fraud
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in operating our services
- Legal Requirements: When required by law or to respond to legal process
- Business Transfers: In connection with any merger, sale, or acquisition
- Consent: With your explicit consent for specific purposes
- Protection: To protect rights, property, or safety of NovaHost, our users, or others
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Secure data centers with physical security measures
- Employee training on data protection
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
- Essential Cookies: Required for website functionality
- Analytics Cookies: To understand how visitors use our site
- Marketing Cookies: To deliver relevant advertising (with consent)
You can control cookies through your browser settings, but this may affect website functionality.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
8. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access and receive a copy of your personal data
- Rectify inaccurate or incomplete data
- Request deletion of your personal data
- Object to processing of your personal data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us using the information provided in Section 10.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Account data is typically retained for the duration of your account plus a reasonable period after account closure for legal and business purposes.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
NovaHost Inc.
Email: [email protected]
Data Protection Officer: [email protected]
Support: [email protected]