Terms of Service
Last updated: December 2024
1. Acceptance of Terms
By accessing and using NovaHost services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
These Terms of Service govern your use of our hosting services, websites, and any related services provided by NovaHost Inc.
2. Account Registration
You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account.
You agree to immediately notify us of any unauthorized use of your account or any other breach of security.
3. Payment Terms
All fees are due in advance according to the selected billing cycle. Payment is required before service activation or renewal.
- All prices are in USD unless otherwise stated
- Refunds are available within 30 days of initial purchase for eligible plans
- Late payments may result in service suspension or termination
- We reserve the right to change pricing with 30 days advance notice
4. Service Usage
You agree to use our services only for lawful purposes and in accordance with our Acceptable Use Policy. Prohibited activities include but are not limited to:
- Spam, phishing, or fraudulent activities
- Hosting illegal content or engaging in illegal activities
- Distributing malware, viruses, or harmful code
- Violating intellectual property rights
- Overloading our systems or disrupting service availability
5. Service Availability
We strive to maintain 99.99% uptime, but we do not guarantee uninterrupted or error-free service. Scheduled maintenance will be performed during off-peak hours whenever possible.
We reserve the right to suspend or terminate services without notice for violations of these terms or for technical reasons.
6. Data and Backups
You are responsible for maintaining your own backups. While we provide backup services, we cannot guarantee data recovery in all circumstances.
We are not liable for any data loss, whether caused by our systems, third parties, or user error.
7. Termination
Either party may terminate services at any time. Upon termination:
- All outstanding fees become immediately due
- Access to services will be terminated
- Data may be permanently deleted after 30 days
- Refunds are not provided for unused time after termination
8. Limitation of Liability
NovaHost Inc. shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.
Our total liability shall not exceed the amount paid by you for the services in the 12 months preceding the claim.
9. Modifications to Terms
We reserve the right to modify these terms at any time. Material changes will be communicated via email or through our website with at least 30 days notice.
Continued use of our services after changes constitutes acceptance of the new terms.
10. Contact Information
For questions about these Terms of Service, please contact us: